Refund policy
Return & Refund Policy – ZAYLANI
At ZAYLANI, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
Return Conditions
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Include original tags and packaging.
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Be free from stains, odors, damage, or signs of wear.
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Include proof of purchase or order number.
For hygiene reasons, we do not accept returns of used intimate or lingerie products.
How to Request a Return
To start a return, please contact us at:
Please include:
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Your order number
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Full name
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Reason for the return
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Photos if the item arrived damaged or incorrect
Once your request is approved, we will provide return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The wrong item was received
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The product is defective
Damaged or Incorrect Items
Please inspect your order upon arrival. If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.
Non-Returnable Items
We do not accept returns for:
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Used products
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Gift cards
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Personalized/custom items
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Final sale or clearance items
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
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Refunds will be issued to the original payment method.
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Processing times may take between 5–10 business days depending on your bank or payment provider.
Order Cancellations
Orders may only be canceled before they have been processed or shipped.
Contact
For any questions regarding returns or refunds, please contact:
Thank you for shopping with ZAYLANI.